No Big Deal
Just the other day I was giving a potential customer pricing over the phone. This customer was really nice and I was excited for the opportunity to do some work for her organization. Plus it was a really good order that any screen printing company would drool over.
I gave her pricing and here’s what she said:
“Oh great! This pricing is perfect. It’s a few cents more than than company X’s and they’re friends of mine so I really wanted to go with them, I just needed to make sure they were the cheapest. But you guys came highly recommended, several people told me you do great work and you’re fun to work with.”
My response was:
“Sounds great. We’re not the cheapest but we are the best. Good luck with your event
Hope we can work together on a future project.”
So we didn’t get the order. NO BIG DEAL! It’s not the end of the world, there’s always next time. Maybe if I got fifty calls like that, then I would be really disappointed and need to eat some cookie dough to console my sadness – but then if I really got fifty calls like that, there would obviously be a reason why!
I was just happy to get some positive feedback. I’m really glad to hear people are recommending our organization, that means we’re doing right by people – that’s what matters most to me. We’re not in business to be the cheapest. Once you’re the cheapest, where do you go from there? Who wants to be known for being the cheapest? Last I checked, the only way to be the cheapest is to cut corners…or be SUPER efficient! In our industry, a business can’t afford the high costs of superior efficiency by having the cheapest prices. Therefore, if you take the cheapest price on t-shirts, expect to receive junky tees with a cheesy clip-art design, and don’t expect to ever see folks wearing them again.
I have to thank our competition, they do an excellent job at increasing our revenues. Because they are all so short-sighted and focused on only the transaction and not the relationship, they often burn some really great people. So we’re Ok not being the cheapest, we’d prefer to price high enough to cover our costs and make a little profit so we can afford to sponsor some little league teams. And besides, we prefer to do business with people who value service and quality.



